FTPZIP may run several minutes after the time the ZIP file was uploaded. The system will provide updates on the status of the various processes. Each process will throw at least one notification alert message, normally sent to the admin account at the very end of the process either if it completes successfully or not.
Error Messages
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Generic errors about settings.xml file
Error message | Meaning | Resolution | ||
|---|---|---|---|---|
List defined in XML file, does not exist | In Settings.xml it was defined a listId not matching any actual id. It may not exist. | Make sure you’ve set the correct value in your Settings.xml file, key <ListId>. If you need to know what are your list id’s please visit the page http://help.mailup.com/display/mailupapi/Codes+Table+and+List+GUID | ||
Missing Node in Xml File. | One of the keys in Settings.xml is missing. | Check your Settings.xml against the sample we provide in this page and make sure no Xml Key is missing. | ||
XML file does not match its schema. Validation failed | Xml contained in Settings.xml did not pass the validation check. | Check your Settings.xml against the sample we provide in this page and make sure no Xml Key ( or bracket ) is missing. | ||
Cannot read that as a ZipFile | FTP ZIP couldn’t read at all the submitted ZIP file. | Please make sure you have completely uploaded the ZIP FILE or check it was not corrupted. | ||
There was an exception running the extensions specified in the config file. ---> Maximum request length exceeded. | The attachments’ size goes beyond the upload limit. | Please revise the attachment you’re planning to send along with the newsletter. Global size of all attachments must be under 3Mb of size. | ||
There was no "Attachments" folder in the submitted Zip Archive. | Attachment was set to true in Settings.xml, but there was no attachment folder inside the submitted ZIP file. | Please edit your ZIP and make sure there’s the attachment folder in it. ( folder name is not case sensitive and can be written as Attachments, attachments or even AtTacHmentS.
| ||
Given Campaign Code ( xyz ) has already been used. Please submit the campaign once again and make sure you've set an unused 'CampaignCode' in your Settings.xml file. | CampaignCode value in Settings.xml has already been used in one previous campaign. | Please revise your Settings.xml file and make sure you’ve set an unused Campaign code.Missing settings.xml file | zip archive doesn't contains the settings.xml file | |
| Invalid XML format | settings.xml file content isn't written in an XML format | |||
Error about settings.xml file content
Error message | Meaning | Resolution |
|---|---|---|
| Missing Campaigncode | Missing or wrong written value | |
| Missing format version | Missing or wrong written value | |
| Invalid List Id | Missing or wrong written value | |
| Invalid List GUID | Missing or wrong written value | |
| Missing Separator | Missing or wrong written value | |
| Invalid Attachment Xml Element | Missing or wrong written value | |
| Invalid DynamicFields Xml Element | Missing or wrong written value | |
| Invalid EmbeddedImages Xml Element | Missing or wrong written value | |
| Invalid LinkTracking Xml Element | Missing or wrong written value | |
| Invalid HttpLinkTracking Xml Element | Missing or wrong written value | |
| Invalid HttpsLinkTracking Xml Element | Missing or wrong written value | |
| Invalid MailToTracking Xml Element | Missing or wrong written value | |
| Invalid FtpTracking Xml Elemen | Missing or wrong written value | |
| Invalid NewsTracking Xml Element | Missing or wrong written value | |
| Invalid TemplateMessageId Xml Element Value | Missing or wrong written value | |
Invalid AvoidDeduplicaField Xml Element Value | Missing or wrong written value | |
| Campaign Code already used | Wrong Data | Campaign code must be unique foe each mailing |
| Invalid Action Type | Wrong Data | Allowed values: Full, Send, Save |
| List not found: {ListId} | Wrong Data | Provided List Identifier isn't defined in the MailUp Account. {ListId} will be replaced with the provided List Identifier |
| Message with TemplateMessageId {IdMessage} does not exist in List {ListId} | Wrong Data | Provided Message Identifier isn't defined ifor teh indicated List in the MailUp Account. {ListId} will be replaced with the provided List Identifier. {IdMessage} will be replaced with the provided Message Identifier. |
| Not valid SMTP+ credentials | Wrong Data | Provided SMTP+ credentials aren't enabled for the MailUp Account. |
MailUp Internal Problems
Error message | Meaning | Resolution |
|---|---|---|
| An error was thrown and the FTP ZIP process could not complete. Please take contact with Mailup Support | This is a generic Exception message. It usually relates to internal server issues and they’re thrown regardless of the user defined settings inside Settings.xml | Please take contact with Mailup support, or retry to submit the same campaign ( with a renewed Campaign Code though ). |
| Element 'ScheduleTimeZone' is not valid. Value 'no' is not valid for the data type 'http://www.w3.org/2001/XMLSchema:integer' - String "no" is not a valid integer value. | This error is thrown when an XML field is set with unvalid data type, such as a numeric in place of a boolean or a string instead of an integer. Data types are listed in the Settings.xml section. This same error message is sent when a mandatory value is left blank. | Please revise your Settings.xml and check for invalid data types. |
| MessageId has to be filled with a numeric value when actiontype is set to SEND | This error will be thrown if ActionType is set to "send" and no MessageId was specified. It is also thrown when the messageId is set as a non numeric value. | Please revise your Settings.xml and check you've properly filled in the <MessageId> key. |
Success Messages
MailUp Internal Problem:
| Retry, i problem persists, please take contact with Mailup Support. |
Success Messages
Error message | Meaning | Resolution |
|---|---|---|
CONTENT SUCCESSFULLY DELIVERED TO SERVER | FTP ZIP delivered correctly the full ZIP package, including attachments. | --- |
NEWSLETTER SUCCESSFULLY DELIVERED TO SERVER | FTP ZIP delivered and created successfully the newsletter | --- |
...
| import package successfully delivered to server |