Page Comparison

On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.

• Are there issues moving from v1 to v2?
  • My message lost the border around the main content area
  • Some of the images changed size
  • Some of the images look smaller
  • The line height in a certain text block seems different
  • My message shows content on two lines instead of one
  • Buttons don't look right (text wrapping on two lines, etc.)
  • Spacing between two rows was removed
  • The text editor no longer allows me to insert ... (tables, images, etc.)
  • How do I set the same background color for the entire message (or the entire content portion of the message)?
  • I followed all the instructions, but the message looks different when it is received in the inbox
  • I followed all the instructions, but I can't get a template to look the way it did before
• What happens when I edit an existing message?
• What happens to email templates?
  • Drag-n-drop templates
  • Custom templates designed with drag-n-drop editor v1
  • HTML templates
• Other frequently asked questions on issues using the editor
  • How do I link to an email address?
  • How do I remove the underline from a text link?
  • How do I link to a file?
  • In the image manager, the "Add new file" button is disabled

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Are there issues moving from v1 to v2?

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Try editing the message or template with the new editor. In most cases, the problem fixes itself by doing so.

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The text editor no longer allows me to insert ... (tables, images, etc.)

This is by design.

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How do I set the same background color for the entire message (or the entire content portion of the message)?

The new version of the editor gives you more control on background colors.

• First, set the default "Background color" and "Content area background color" in the BODY tab.
• Then, for each row of content, you can either set those two parameters as "Transparent" to inherit the default colors, or overwrite them with row-specific ones.
• You can also set the background color for a column within a row.

If you set the default colors and the colors of one or more sections don't change, it means that a background color was set at the row or column level.

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I followed all the instructions, but the message looks different when it is received in the inbox

If the message in the inbox of the email software that you are testing with looks different from the preview that you see when you are working on it, please open a support ticket. Please include screenshots of what you see in your email client vs. in the preview, if possible.

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I followed all the instructions, but I can't get a template to look the way it did before

If you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.

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What happens when I edit an existing message?

When you open a message that was created with v1 of the drag-n-drop editor, the following will happen:

1. A backup copy of the original version of the message will be created. 
   1. This backup copy cannot be edited with the drag-n-drop editor, but can be used with the WYSIWYG editor.
   2. It can also be sent "as is" , if you simply need to send exactly the same message you sent before.
2. The original version of the message will be converted to the format used by the new editor.
3. The new editor will open, loading the converted version of the message.
4. When you save the message, it will be saved with the new message format. The backup copy will not be overwritten.

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What happens to templates?

Templates will be handled differently depending on how they were created (or which editor they were designed to be used with).

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Drag-n-drop templates

Default drag-n-drop templates will be replaced with a new set of templates designed with version 2 of the editor.

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Custom templates designed with drag-n-drop editor v1

Default drag-n-drop templates that you created using version 1 of the editor will be automatically converted. Specifically, the following will happen.

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HTML templates

HTML templates to be used with the WYSIWYG editor will not be altered.

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Other frequently asked questions on issues using the editor

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In the image manager, the "Add new file" button is disabled

This happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.

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How do I link to a file?

You can link an image or a button to a file. If you want to link text to a file, for now you will need to paste the URL to the file. If the file is in the image manager, open the image manager, locate it, click on the icon to open it in a new browser tab, and copy the URL shown in the browser address field: that is the URL that you will paste in the link field.

In the future, we will add a feature to make it easier to link text to a file.

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How do I remove the underline from a text link?

This is not available right now, but the issue will be addressed in the near future.

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How do I link to an email address?

In the link field, add "mailto:" and then the email address. So for example to email info@yourcompany.com, you would add:

mailto:info@yourcompany.com

In the near future, we will add "email" as a link type to make this easier.