Page Comparison

On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.

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This is by design.

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How do I set the same background color for the entire message (or the entire content portion of the message)?

The new version of the editor gives you more control on background colors.

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If you set the default colors and the colors of one or more sections don't change, it means that a background color was set at the row or column level.

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I followed all the instructions, but the message looks different when it is received in the inbox

For the best preview, use the preview function inside the editor. We are aware that the mobile preview shown in some parts of the platform (e.g. inside Saved and Send pages in Messages > Email) is not correct. This will be fixed soon.

However, any preview is only a reasonable rendering of the email, which can differ once sent based on operative system and client used. To better check compatibility across devices and clients, you can use the Previews tool, which generates real previews on dozen of email clients, both mobile and desktop. You can find this feature under Messages > Email > Send, choosing Checkup from the Actions menu of the message you want to check. 

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I followed all the instructions, but I can't get a template to look the way it did before

If you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.

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HTML templates to be used with the WYSIWYG editor will not be altered.

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Other frequently asked questions on issues using the editor

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In the image manager, the "Add new file" button is disabled

This happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.

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How do I link to a file?

You can link an image or a button to a file. If you want to link text to a file, for now you will need to paste the URL to the file. If the file is in the image manager, open the image manager, locate and right-click on the file, then click "Copy address". Now you can paste the URL of the file in the link field.

In the future, we will add a feature to make it easier to link text to a file.

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How do I remove the underline from a text link?

This is not available right now, but the issue will be addressed in the near future.

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How do I link to an email address?

This feature is currently not available. In the link field, add "mailto:" and then the email address. So for example to email info@yourcompany.com, you would add:

mailto:info@yourcompany.com

In the near future, we will add "email" as a link type.

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