Sender status | Description | What to do | |||
---|---|---|---|---|---|
Phase 1 | The request has been received. We are carrying out the preliminary checks, before forwarding it to AGCOM. | Wait for the status update.
| |||
The request has been received but is temporarily pending as the requested sender does not match with the company name. | We are working on updating the platform. Wait until further notice. | ||||
Phase 2 | The new sender's request did not pass the preliminary checks. The reasons for refusal can be the following: | ||||
Incorrect Sender name (company name does not coincide with that of the customer on the platform) | Check and modify the data entered in the registry. They must match those of the platform buyer. | ||||
PEC address incorrect | The PEC address entered in the registry is not registered. We ask you to change it or try another PEC address. Save changes to re-apply for approval. | ||||
A generic name or not corresponding to the company name | The sender you are requesting does not match your company name or is not linked to it. | ||||
Name too generic and unsuitable for the identification, by the recipient, of the person responsible for the content of the communication or the good or service offered by him | The sender you are requesting does not match your company name or is not attributable to it. | ||||
Incorrect VAT number | The VAT number entered in the Sender's name is not correct. Replace this data in the "associated Sender name" section. Save changes to re-apply for approval. | ||||
The new sender's request has passed the preliminary checks and has been forwarded to AGCOM for final approval. | Wait for the outcome from AGCOM. | ||||
Phase 3 | The sender has been approved. | You can start sending SMS campaigns with your new custom sender. | |||
The request of the new sender was rejected by AGCOM. The reasons may be the following: | |||||
"Campo cliente_codicefiscale non corretto" Incorrect tax_code | The tax code entered in the sender's name is not correct. Replace this data in the "associated sender name" section. Save changes to re-apply for approval. | ||||
"Campo cliente_partitaiva non corretto" Incorrect VAT_number | The VAT number entered in the Sender's name is not correct. Replace this data in the "associated Sender name" section. Save changes to re-apply for approval. | ||||
"Campo cliente_pec non corretto" PEC_address incorrect | The PEC address entered in the registry is not registered. We ask you to change it or try another PEC address. Save changes to re-apply for approval. | ||||
"La registrazione di nuovi alias e' temporaneamente sospesa" Registration of new aliases is temporarily suspended | AGCOM has temporarily suspended the approval of new senders. Wait for the service to be re-established. | ||||
"Nessuna nota | AGCOM non ha fornito spiegazioni per il rifiuto. Prova a reinserire la richiesta. | Hai richiesto l'eliminazione di questo mittente. Abbiamo preso in carico la richiesta. | Non fare nulla. Al termine dell'eliminazione il mittente verrà rimosso dall'elenco" No info | AGCOM provided no explanation for the refusal. Try re-entering the request. | |
You have requested to delete this sender. We are processing the request. | Do nothing. Once the deletion is complete, the sender will be removed from the list. |
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