On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.
A lot of work was invested into creating a tool that converts messages and templates created with version 1 of the drag-n-drop editor to the new format. The tool was perfected over time. In the latest tests, over 45,000 templates were converted and visually noticeable problems were found in only 0.6% of them. So, you might find an issue here and there, but they should be quite rare.
Analyzing this 0.6% of cases in which visually noticeable issues were found, a few problems that we noticed multiple times include the following.
The new editor does not support a border around the entire content area because the content area uses "modular design". That is, it's not necessarily one section (one row), but rather multiple sections (rows).
However, this can be easily corrected by resetting the border of the row.
So, to recap:
Make sure the image was inserted into the message using an image content item. If the image was inserted into a text block (via the text editor toolbar, which incorrectly used to include that feature), then there might be a problem. We recommend reinserting the image as an image content block below or above the text block (or in a separate column if you wish the image to be next to the text and not above/below it).
Try editing the message or template with the new editor. In most cases, the problem fixes itself by doing so.
Open the message or template: the editor will perform all the necessary calculations again based on the font family and size.
Because of the introduction of rows in the message structure, and to ensure full responsiveness of the layout on mobile devices, certain content elements will be repositioned when the message is converted to the new format. Please open the message with the new editor and re-position the content elements to recreate the original design.
Don't worry, it's due to the way text is handled in the new version of the editor. Simply edit the message and the new editor will automatically recalculate text and button size.
There is an exception to this rule, however. If the button was created not with the Button content block in v1 of the editor, but rather by using a table cell in the text editor, then the problem might not be fixable. Remove the button in that scenario, and add it again by dragging a Button content element into the message.
This can happen if the following had been done using v1 of the editor.
During the conversion to v2 of the editor, empty content blocks are removed to avoid possible rendering issues.
Spacing between blocks of content, however, is easy to introduce with v2 of the editor (and there is much more control on it):
This is by design.
The new version of the editor gives you more control on background colors.
If you set the default colors and the colors of one or more sections don't change, it means that a background color was set at the row or column level.
If the message in the inbox of the email software that you are testing with looks different from the preview that you see when you are working on it, please open a support ticket. Please include screenshots of what you see in your email client vs. in the preview, if possible.
If you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.
When you open a message that was created with v1 of the drag-n-drop editor, the following will happen:
Note that the system will not convert all messages automatically. This could require a large amount of time. Instead, it will convert messages from v1 to v2 of the drag-n-drop editor on demand, when you wish to edit them. |
Templates will be handled differently depending on how they were created (or which editor they were designed to be used with).
Default drag-n-drop templates will be replaced with a new set of templates designed with version 2 of the editor.
Default drag-n-drop templates that you created using version 1 of the editor will be automatically converted. Specifically, the following will happen.
If you wish to make a backup copy of the original template, make sure that you do so before you edit the converted template with v2 of the drag-n-drop editor. Once you have edited the template, you will no longer be able to create a backup copy of the original version of the template. |
If you see an issue in the thumbnail of an automatically converted message, don't despair. Most issues disappear when you actually edit the message. In addition, you can create a backup copy of the original message and use it with the WYSIWYG editor. |
HTML templates to be used with the WYSIWYG editor will not be altered.
This happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.
You can link an image or a button to a file. If you want to link text to a file, for now you will need to paste the URL to the file. If the file is in the image manager, open the image manager, locate it, click on the icon to open it in a new browser tab, and copy the URL shown in the browser address field: that is the URL that you will paste in the link field.
In the future, we will add a feature to make it easier to link text to a file.
This is not available right now, but the issue will be addressed in the near future.
In the link field, add "mailto:" and then the email address. So for example to email info@yourcompany.com, you would add:
mailto:info@yourcompany.com
In the near future, we will add "email" as a link type to make this easier.