Recipient channels

Through this page, you can access the recipient database divided into two channels:


From each of these channels, functions can be performed relative to recipient status:

  • Subscribed: a recipient that has opted in to receive communication, either via email or SMS.
  • Unsubscribed: a recipient that has opted out of receiving messages, either email or SMS.
  • Pending: a recipient that has yet to confirm their subscription (generally someone that has not successfully completed the double opt-in procedure)

For example, to access Unsubscribed email recipients (named unsubscribers), go the Recipient tab > Email > Unsubscribed.


For the Email channel only, it is also possible to access to Bounces section, where are listed those recipients who did not receive your email and whose client-server sent back an error message.