The export feature is used to grab recipient data from MailUp and put into an outside format. Excel or CSV files are the typical file formats. Or, an FTP file can be exported but will require technical assistance from MailUp.
To export emails, go to Recipients > Export. You can choose from a variety of variables for more targeted exports: by a group, filter(s) and recipient status. Be sure to choose the file format (either excel or CSV) and then click on "Create" button.
Once at the Download page, go to the Action Box on the right and choose "download". You will be prompted to open or save the file on your computer.
To export reporting data, you will find an export option on each of the reporting pages available for export. See Statistics.
Exporting unsubscribed recipients
When you decide to export unsubscribed, an error code for the unsubscription reason will be listed for each address. Please refer to the table below to match these codes with unsubscribe reasons.
Type | Error code | Description |
|---|---|---|
| Admin action (manually unsubscribed) | 0 | Unsubscribed by the administrator by changing the user status |
| Recipient used unsubscribe link | 2 | Unsubscribed by the user by clicking on the unsubscription link included in your message |
| Admin action (imported as unsubscribed) | 4 | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) |
| Bounce | 8 | Automatic unsubscription due to incorrect email. More info |
| Due to spam complaint | 16 | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.) |
| List-unsubscribe link | 32 | Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.) |
| List-unsubscribe mail | 64 | Recipients unsubscribed by sending an email to their ISP/webmail provider |
| Email was incorrect (bad syntax) | 81 | Email addresses with syntax errors (e.g. without a "@") |
| Email was invalid (bad domain) | 82 | Email related to a no longer existing domain |
| Emailwas incorrect (abandoned account) | 83 | Email address that was abandoned by the user. More info |
| Due to inactive recipient | 128 | Users who have not performed any activity in the latest period. More info |
| Due to blocked email | 256 | Email blocked. More info |
Due to repeated bounces | 512 | Email automatically unsubscribed due to repeated soft bounces. More info |
| Due to blocked email (target MTA block) | 2561 | Email blocked due to known spammer. More info |
| Due to blocked email (spam content) | 2562 | Email blocked due to spam content detected. More info |
| Due to blocked email (target MTA configuration error) | 2563 | Email blocked due to recipient configuration error. More info |
| Temporary opt-out due to repeated bounces | 5121 | Email temporarily unsubscribed due to repeated soft bounces. More info |
| Permanent opt-out due to repeated bounces | 5122 | Email permanently unsubscribed due to repeated soft bounces. More info |