Issue | Likely cause | User
| Calls to xmlSubscribe.aspx return a generic error | Also check that the parameter "confirm" is passed to the system with value "true" or "false" and not "1" or "0" |
| Custom data fields are not handled correctly | Make sure that the field code is being used (Campo1, Campo2, etc.) instead of the field name (e.g. UserName). |
Recipient is subscribed, but remains among pending userscontacts, even though I do not use a confirmation request | It is likely that some of the parameters are not passed correctly. For example, make sure that the different fields are passed as "Campo1", "Campo2", "CampoN" and not with the field names used in the console. In order to map lists and groups and match them to the correct IDs check the page Settings > Codes Table in the MailUp console. Should the problem persist, Also check that the parameter "confirm" is passed to the procedure system with value "0true" or "1false" and not "true1" / or "false0" |
Calls to xmlSubscribe.aspx systematically return errors | Check that the caller IP address has been registered: if not, it must be added to the list available at on the page Manage > Web Services (select "Manage > WebServices = > FrontEnd") |
| Calls to UpdateSubscriber.aspx return an error | Make sure that you specified the ListGuid and not just the list ID. Click here for more details. |
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