You can easily check at any time all the email addresses that have been unsubscribed from your messages (voluntarily or automatically) under Recipients > Channels > Emails > Unsubscribed. Here you can also filter unsubscribed based on:
- email address
- message
- unsubscribe type
Unsubscribe type
Type | Error code | Description |
|---|---|---|
| Admin action (manually unsubscribed) | 0 | Unsubscribed by the administrator by changing the user status |
| Admin action (manually unsubscribed) | 01 | Unsubscribed by the administrator by changing the user status |
| Recipient used unsubscribe link | 2 | Unsubscribed by the user by clicking on the unsubscription link included in your message |
| Admin action (imported as unsubscribed) | 4 | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) |
| Bounce | 8 | Automatic unsubscription due to incorrect email. More info |
| Due to spam complaint | 16 | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.) |
| List-Unsubscribe http | 32 | Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.) |
| Admin action (imported as unsubscribed) | 41 | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) |
| List-unsubscribe mail | 64 | Recipients unsubscribed by sending an email to their ISP/webmail provider |
| Bounce (generic error) | 80 | Automatic unsubscription due to generic errors |
| Email was incorrect (bad syntax) | 81 | Email addresses with syntax errors (e.g. without a "@") |
| Email was invalid (bad domain) | 82 | Email related to a no longer existing domain |
| Email was incorrect (abandoned account) | 83 | Email address that was abandoned by the user. More info |
| Due to inactive recipient | 128 | Users who have not performed any activity in the latest period. More info |
| Due to blocked email | 256 | Email blocked. More info |
Due to repeated bounces | 512 | Email automatically unsubscribed due to repeated soft bounces. More info |
| Unsubscription due to right to be forgotten | 1024 | Unsubscribed by the administrator after that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected |
| Due to blocked email (target MTA block) | 2561 | Email blocked due to known spammer. More info |
| Due to blocked email (spam content) | 2562 | Email blocked due to spam content detected. More info |
| Due to blocked email (target MTA configuration error) | 2563 | Email blocked due to recipient configuration error. More info |
| Temporary opt-out due to repeated bounces | 5121 | Email temporarily unsubscribed due to repeated soft bounces. More info |
| Permanent opt-out due to repeated bounces | 5122 | Email permanently unsubscribed due to repeated soft bounces. More info |