Oops! The DKIM record appears to be incorrectly configured. This is easy to fix. Here is a bit of background information and what to do next.See DKIM: no record found
What is DKIM
DKIM is one of the ways to authenticate email communication. Some information is added to your Web domain settings, and some other information is added to all the emails that we send for you. When the two match, the email is considered authenticated.
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Here is what you need to do:
- Contact your Web hosting company, domain registrar, or network administrator that manages this domain
- Tell them that you need to make a change to the DNS (Domain Name System) records
- Ask them to confirm that there is the following CNAME (replace "mydomain.com" with your domain)...
ml01._domainkey.mydomain.com
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- ... and that they are pointed both of them to
dkim.musvc.com
- If a CNAME cannot be created, ask them to confirm that there are the following TXT records:
ml01._domainkey.mydomain.com IN TXT "k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCv+5lxtrNKrKKjF9Jvkidsk9UDOHht1tXZjhnt/ygrdFrQKKYxhgqSNtWBwA1TxukZIR382dYJhAHYDeeaGrUkf3C7VUzm+nO0fTMrN+lQXdYWIO9tTM9ZC3xVjG+uRrfnprJN8t2LfXwbC5oIGtRb8ZyQYiAhXO9qTHoAOK1/IQIDAQAB"
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ml02._domainkey.mydomain.com IN TXT "k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCv+5lxtrNKrKKjF9Jvkidsk9UDOHht1tXZjhnt/ygrdFrQKKYxhgqSNtWBwA1TxukZIR382dYJhAHYDeeaGrUkf3C7VUzm+nO0fTMrN+lQXdYWIO9tTM9ZC3xVjG+uRrfnprJN8t2LfXwbC5oIGtRb8ZyQYiAhXO9qTHoAOK1/IQIDAQAB"
- Wait 24-48 hours: it takes a bit of time to changes to the DNS to propagate around the Internet
- Run this test again to confirm that the SPF record has been successfully updated.
What happens if you don't do it
If your emails are not authenticated by you, we will authenticate them for you. This will help with deliverability, but will result in some email clients showing "On behalf of..." or "Via..." next to your sender information. That's because email programs want to let the recipient know that another system was involved in the mailing.
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