Unsubscribers are email addresses that will not receive newsletters even if they are selected when setting up an email campaign or automatic sending.
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Type | Description | Error code (visible in recipient export files) |
|---|---|---|
| Admin action | Unsubscribed by the administrator by changing the recipient status | 0 or 01 |
| From import | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out). | 4/42 or 41 |
| Due to right to be forgotten | Unsubscribed by the administrator after that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected. | 1024 |
| From message (unsubscribe link) | Unsubscribed by the user by clicking on the unsubscription link included in your message. | 2/20/21/22 |
| From mail client: link (recipient action) | Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.). | 32/321 |
| From mail client: mailto (recipient action) | Recipients unsubscribed by sending an email to their ISP/webmail provider. | 64/640/641/642 |
| Due to SPAM complaint | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.). | 16/161/162 |
| Due to inactive recipient | Users who have not performed any activity in the latest period. More info | 128 |
| Due to wrong email | Automatic unsubscription due to incorrect email. More info | 8 or 80 |
| Due to wrong email (incorrect syntax) | Email addresses with syntax errors (e.g. without a "@") | 81 |
| Due to wrong email (domain no longer exist) | Email related to a no longer existing domain | 82 |
| Due to wrong email (box abandoned) | Email address that was abandoned by the user. More info | 83 |
| Due to blocked email | Email blocked. More info | 256 |
| Due to blocked email (destination MTA block) | Email blocked due to known spammer. More info | 2561 |
| Due to blocked email (spam content) | Email blocked due to spam content detected. More info | 2562 |
| Due to blocked email (destination MTA configuration problems) | Email blocked due to recipient configuration error. More info | 2563 |
Due to repeated bounces | Email automatically unsubscribed due to repeated soft bounces. More info | 512 |
| Due to repeated bounces (temporary unsubscribe) | Email temporarily unsubscribed due to repeated soft bounces. More info | 5121 |
| Due to repeated bounces (permanent unsubscribe) | Email permanently unsubscribed due to repeated soft bounces. More info | 5122 |
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