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Note

Important

  1. By default, MailUp imports recipients as subscribed.

  2. Personal data for existing recipients is updated without changing their status: a recipient marked as "Suspended" or "Unsubscribed" in the system will remain in that state. Duplicate addresses are not imported.

  3. Use Advanced Options during the import process to modify these settings.

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When importing mobile numbers, it’s important to pay close attention to how the phone numbers are formatted in the file:

  • If numbers are imported without a country code, they will be imported correctly.

  • If numbers include the correct international code “0039” or “+39,” they will be imported correctly.

  • If numbers are imported with “39” (which is not the correct international code format), they will not be imported correctly.

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