...
The list can be filtered by
Status: subscribed, unsubscribed and pending
Channel: email and sms
The table with the list of recipients shows various information about the recipient (such as contact addition date, subscription status by channel, personal data fields, etc.) which you can choose to show or not via the "Set columns" link.
Search among your recipients
To search for recipients you have a simple field where you can enter a key contact (email, a telephone number or an international prefix) or part of it, or some filters to search based on:
...
| Info |
|---|
Can't find a contact? You may be looking for it in the wrong list. Go to the Setup Settings > Platform Management Account settings > Global Search search page and repeat the search for the contact email or phone number. |
Edit recipients
You have a series of actions that can be done in a massive or punctual manner for each recipient. On both occasions, using the search and the status field will allow you to work on a list already filtered and suited to your needs.
Massive operations
“Action” button
For massive operations you can use the "Actions" button for which all the recipients will be subject to the operation, or use the checkbox in the table header to select all or all the visible recipients, or a series of recipients that you choose promptly with the checkboxes.
...
Unsubscribe (in this case the reason for unsubscribing will be "from admin") and, in the case of a single selection, respect the right to be forgotten which simultaneously deletes all the data collected
Add to a group and simultaneously remove them from the current group they belong to
Remove from group and at the same time add them to another group
Export recipients and all related data
“Create a Segment” button
With the "Create Segment" button, you can divide into small sub-groups the recipients for whom you have applied a search in the recipient list into small sub-groups. This way, you can get better results for your campaigns.
| Info |
|---|
This feature is particularly useful for segmenting inactive recipients, which you can easily identify with Engagement Filters, and sending targeted Re-engagement/Win-back campaigns to small groups of inactive recipients. |
Single operation
In addition to massive operations, for the individual recipient you can access their card to:
modify the personal data in recipient fields
change the groups their belong to
consult the email and SMS activitiesconsult recipients status and further details
with the options label, you can view the configured unsubscribe options and turn on/off the tracking for the recipient
From the actions menu you can:
Access the edit and full profile pages
Delete or unsubscribe the contact
View Statistics: you will be directed to the Trend, Click Detail, and Error pages. By clicking on the Trend label, you will see a graph of the recipient's latest actions on the email channel and the table with the last messages sent.